Customer reviews of Dudley Hill Car Sales

By Neil B on 27 November 2019 | Purchase not verified

I live 400 miles away from this garage but saw the ideal car online. I communicated by email and phone with Faisal and he sorted everything out without fuss. I secured the car with a small deposit as I couldn't get there for a couple of weeks. The car developed a fault a few days before I was due to collect but he was entirely honest and arranged to have the fault repaired at the main Toyota dealership prior to me collecting it. I found the car to be totally as he had represented it in word and photo and I would have no qualms in recommending anyone to buy a car from this garage. The car was also very competitively priced which was a bonus and putting some fuel in to get me on my way back up the road was a generous gesture. Thank you!

Reply from Dudley Hill Car Sales on 29/12/19

Thank you for the kind words Neil, we always try our best to make car buying a smooth and stress free experience but sometimes things can go out of our control, I want to thank you for your patience during the period whilst we waited for the car to be fixed. All the best.

By Liz C on 22 October 2019 | Purchase not verified

I can honestly say I would use Dudley Hill Car Sales over and over again and would highly recommend them to anyone. I knew exactly what car I wanted and was very particular. This garage stuck out a mile with their advertisement. Lots of photos and a very detailed description of the car. I’m a single mum so buying a new car was a daunting experience. I travelled 200 plus miles to see her and what I saw advertised was what I got. Great advertising. Great to deal with. Fair, helpful, reassuring, honest, reliable and trustworthy. Brilliant customer service throughout and fantastic after sales customer care and I got the car I wanted. Very happy. Thank you Dudley Hill Car Sales. It’s been a pleasure dealing with you.

By Abdul H on 28 August 2019 | Purchase not verified

These chaps were very helpful and professional. Bought an ex lease company vehicle . These chaps serviced car and had alloy wheels repolished. Exellent service inc sales,. Very pleased. The car drives beautifully.(Skoda Superb L+K)

Reply from Dudley Hill Car Sales on 02/09/19

It was a pleasure dealing with you Abdul, I hope the Skoda serves you well for years to come like your previous car. Kind Regards

By Kevin T on 10 August 2019 | Purchase not verified

Bought a Vauxhall Astra sports touer for £4000, from this garage and have had to pay out just short of £2000 to get it right, it failed its MOT on major issues, and now had to have a new ecu fitted. The lad that served me was ok, but there was no mention of any problems with the vehicle. So if thinking of buying from this garage be very weary and get the vehicle checked over by a professional before buying

Reply from Dudley Hill Car Sales on 18/08/19

Hi Kevin, I am very disappointed to read your review as this is the first we've heard of any issues with your car. I have checked with the warranty company and they have no record of you contacting them either. If you read our reviews, you will see that we offer excellent after sales support and have always helped customers with warranty issues no matter how big or small. We welcome any inspection, all cars are carefully sourced from fleet companies as these tend to be well maintained with main dealer services etc, we also personally test drive each and every car and all cars are mechanically checked prior to sale to make sure there are no issues, furthermore we include a 3 month nationwide warranty on all cars which covers the ECU you mentioned. I have checked the MOT history online and there is no mention of your car failing on any issues so unsure as to what to say in reply to that. Please get in touch with me to clarify and I will try my upmost best to reach a resolution. Thank you

By Richard M on 31 July 2019 | Purchase not verified

Great service,great cars never a problem,2nd car bought from these guys. Would highly recommend

Reply from Dudley Hill Car Sales on 18/08/19

Thank you for your review Richard, it's always a great feeling when a previous customer comes back to purchase another car. I hope you're enjoying the new car! Regards

By Theodoros B on 11 May 2019 | Purchase not verified

Excellent service. Very helpful and polite trader. Car was delivered on time at my place.

By Hamza H on 13 March 2019 | Purchase not verified

Bought a Nissan Qashqai 2 was spot on was parked for a bit and fan belt was making noise told them they said bring it in and fixed it for me and drive shaft seals were leaking they fixed it for me for free at is doing good so far

By john L on 15 November 2018 | Purchase not verified

Great guy to deal with, no hassle, very helpful. viewed the car in the morning and collected in the afternoon. I would recommend Dudley hill car sales to anyone looking for good deal. I will certainly be going back when I want to change my car.

By Richard C on 25 September 2018 | Purchase not verified

Great people, exceptionally easy to deal with and would highly recommend. The owners did everything I requested and I was very happy!

By philip T on 23 September 2018 | Purchase not verified

mondeo estate 2014 called dealer to discuss car said had FULL HISTORY it did have the book stamped but the mileage between those services on two occasions was 20,000 instead of the manufacture maximum of 12,500 i think FORD know best, thats over 7,000 miles over running on that old oil and filter not good for a diesel engine. Also dealer states cambelt change at 135,000 supported by some paperwork but not stamped in service book , so ? if you do decide to visit this dealer and your not local i would get dealer to send copy of service history to check i travelled over 300 miles and spent over £ 200 on train ticket for nothing

Reply from Dudley Hill Car Sales on 25/09/18

Hi Mr Philip, I agree that FORD know best - unfortunately this is contradictory of your actions on that particular day, you were picked up from the station and you agreed the car drove well on the test drive. You were left to inspect the car and that is when you decided by having one look at the engine bay that the cambelt had not been replaced. Without getting into too much discussion and knowing there was written proof, I rang the Ford dealer in front of you (Jennings Ford Gateshead) who confirmed over the phone and emailed a copy of the invoice showing the full service including cambelt change carried out at 134185 miles in July 2018. You chose not to believe Ford themselves and refused to acknowledge the invoice and the 9 main dealer services (15-20k longlife service intervals are common on modern diesels nowadays). It was clear there was no changing your mind so I simply dropped you back off to the station. I wish you well in your search for a new car. Regards - Dudley Hill Car S